Hi there!

If it's your first time ordering with us,

below are some answers to our Frequently Asked Questions. 

How do I place my order? 

If you have a particular question/ request or if you need a last-minute-cake, just give us a call to: +49 (0) 1578 0269 563.

Otherwise, place your Birthday & anniversary cake order here.

For wedding cakes, click here to get started.

 

How far in advance should I book my cake?
As soon as you can, especially in spring-summer. We take orders on a first-come, first-serve basis and have limited availability. All of our cakes are made to order. 

 

Can I ask for a particular design?
Yes, you can. However, we stick to our artist statement and style (as shown on the website, etc),

all cakes are subject to the artistic expression of CakesBerlin.

All our products are handmade and unique,  made by a cake artist, so no two are ever the same. 

As such, cake garnishes will change from time to time depending on their availability & flower season.

Where a certain styling element is unavailable, CakesBerlin will endeavor to replace the element with another to maintain the artistic integrity of the finished cake.

 

Do the flowers edible?

All of our flourish cakes designed with real & fresh flowers, but after all, they are flowers and shouldn't be eaten;

all flowers should be taken off the cake when cutting/ serving the cake.

The rest of the elements on our cakes are edible (unless otherwise mentioned).

 

Can yo add a figure of....? 
For high-quality animal figures, we recommend you to get yours at: www.schleich-s.com/de/DE and send them directly to us (delivery address will be provided upon request).

We don't do photo-on-cakes.

 

Do you make Vegan or Gluten-Free cakes?
We offer a variety of vegan cupcakes and finger food treats.

Need more details? Send us an email with the kind of event, number of guests and date, to: info@CakesBerlin.com

 

Do you deliver to homes and venues? (In short - yes, in Berlin and around ONLY).
We don´t deliver ourselves but can arrange a delivery for you via courier service. 

Please provide your delivery address when placing your order.

What's the best way to transport my cake once I collect it from your studio?

All cakes come in a white-hand printed closed box. Up to 20 slices of cake can be easily transported in public transportation.

If by car: keep the cake box on the floor of your car with the air conditioning on. The floor is the flattest and most stable part of the car. Try to avoid putting it on the seat, as it can cause the cake to slope during transportation.

Big cakes and/ or two+ tier cake: better to be transported while holding the cake box on your lap.

Keep your cake refrigerated and bring to room temperature (while the box is closed) 30 min before serving. 

 

Will my cake be ok in the fridge overnight if I collect it the day before my event?
Yes! All of our cakes should be eaten 24 - 48 hours after pick up. We recommend you wrap the entire cake box in 2 layers of cling film before storing it in the fridge. This keeps the cake free of fridge
odours and helps any edible flowers to remain fresh. Bring the cake to room temperature before serving. Keep it away from direct sunlight, heaters or flames.

 

What's your cancellation policy? 

  • In order to book your order, down payment will be charged in advance - which is non-refundable. 

  • In the unlikely event that CakesBerlin is unable to complete your order due to personal circumstances, we will offer you a full refund.

  • In the unlikely event that CakesBerlin is unable to stay open and/ or produce cakes within your cake order date (due to CoronaVirus regulations given by the German government), your cake credit will be transformed into a voucher which you will be able to claim within 6 months (as a single order).

  • The cancellation policy of wedding cakes and bespoke cakes is different, and written in the contract/ invoice.

What are your opening hours? Can I come over to your shop to see your selection?

We don't have official opening hours (how fun is that:), therefore, visits are by appointment only.

We're an online cake shop who bake fresh to order only, each cake we create get collected on the same day,

therefore there is no cake display at our kitchen.

Wanna get inspired? Follow us on Instagram - this is our best portfolio!

Need a cake? Just place your order (p.s, ideally 3 weeks ahead), we'll get back to you via Email with the confirmation/ more details.

* for last-minute orders, please submit the order form and give us a call us to ensure it is possible.

 

Where are you located?

Visits to our studio are possible by appointment only.

We´re located in Kreuzberg 10963 - Ubahn Möckernbrücke.

If you still have a question and want to talk to someone - get in touch!
EMAIL US: info@CakesBerlin.com
CALL US: +49 (0) 15780 269 563

 

© 2020  Cakes Berlin, All rights reserved.

Please credit @CakesBerlin when posting.​
Made with love & respect by LULU.

*Impressum*