Hi there!

If it's your first time ordering with us,

are some answers to our Frequently Asked Questions. 

How do I place my order? 

If you have a particular question/ request or if you need a last-minute-cake, just give us a call to: +49 (0) 1578 0269 563.

Otherwise, place your Birthday & anniversary cake order here.

For wedding cakes, click here to get started.

 

How far in advance should I book my cake?
As soon as you can, especially in spring-summer. We take orders on a first come, first serve basis and have limited availability. All of our cakes are made to order.
 

 

Can i ask for a particular design?
Yes you can. However, we stick to our astist statment and style (as shown on the website etc),

all cakes are subject to the artistic expression of CakesBerlin.

All our products are handmade and unique,  made by a cake artist, so no two are ever the same. 

As such, cake garnishes will change from time to time depending on their availability & flower season.

Where a certain styling element is unavailable, CakesBerlin will endeavor to replace the element with another to maintain the artistic integrity of the finished cake.

 

Does the flowers edible?

All of our flourish cakes designed with real & fresh flowers, but after all, they are flowers and shouldn't be eaten;

all flowers should be taken off the cake when cutting/ serving the cake.

The rest of the elements on our cakes are edible (unless otherwise mentioned).

 

Can you write on the cake/ add a photo/ add a figure of....? 
As for the writing, we offer golden/ black "Happy Birthday" cake toppers, if you preferred to order your own text on it, we highly recommend purchasing a customized cake topper online. It normally takes about 5-8 days to have it delivered at your home. 

For high quality animal figures we recommend you to get yours at: www.schleich-s.com/de/DE and send them directly to us (delivery address will be provided upon request).

We don't do photo-on-cakes.

 

Do you make Vegan or Gluten Free cakes?
We offer a variety of vegan cupcakes and finger food treats.

Need more details? Send us an email with the kind of event, number of guests and date, to: info@CakesBerlin.com

 

Do you deliver to homes and venues? (In short - yes, in Berlin and around ONLY).
We don´t deliver ourselves but can arrange for you delivery via courier service. 

Just for you to know, up to 40 slices cakes & cupcakes can be easily delivered via taxi (within Berlin area).

Just order a taxi to our studio at the agreed pick up time and let them know the destination address (over the phone) - we will provide the driver with everything they need to know about how to do it right.

 

What's the best way to transport my cake once I collect it from your studio?

All cakes come in a white-hand printed closed box. Up to 20 slices cake can be easily transported in public transportation.

If by car: keep the cake box on the floor of your car with the air conditioning on. The floor is the flattest and most stable part of the car. Try to avoid putting it on the seat, as it can cause the cake to slope during transportation.

Big cakes and/ or two+ tier cake: better to be transported while holding the cake box on your lap.

Keep your cake refrigerated and bring to room temperature (while the box is closed) 30 min before serving. 

 

Will my cake be ok in the fridge overnight if I collect it the day before my event?
Yes! All of our cakes should be eaten 24 - 48 hours after pick up. We recommend you to wrap the entire cake box in 2 layers of cling film before storing in the fridge. This keeps the cake free of fridge
odours and helps any edible flowers to remain fresh. Bring the cake to room temperature before serving. Keep it away from direct sunlight, heaters or flames.

 

What's your cancellation policy? 
We offer a refund if you need to cancel your order within 7 days of it's collection date (up to 40 slice cake).

Bigger cake cancellation should be made at least 60 days before pickup (relevant to pick up between May-October).

Please note there is a %15 order processing fee that is not refundable.

 

What are your opening hours? Can I come over to your shop to see your selection?

We don't have official opening hours (how fun is that:), therefore, visits are by appointment only.

We're an online cake shop who bake fresh to order only, each cake we create get collected on the same day,

therefore there is no cakes display at our kitchen.

Wanna get inspired? Follow us on Instagram - this is our best portfolio!

Need a cake? Just place your order (p.s, ideally 3 weeks ahead), we'll get back to you via Email with the confirmation/ more details.

* for last minute orders, please submit the order form and give us a call us to ensure it is possible.

 

Where are you located?

Visits to our studio are possible by appointment only.

We´re located in Kreuzberg 10963 - Ubahn Möckernbrücke.

If you still have a question and want to talk to someone - get in touch!
EMAIL US: info@CakesBerlin.com
CALL US: +49 (0) 15780 269 563

 

© 2020  Cakes Berlin, All rights reserved.

Please credit @CakesBerlin when posting.​
Made with  love & respect by
LULU.

*Impressium*